Operator Panel overview
Last updated: 2026-07-25
The Operator Panel is a built-in call-management console in the Dromlik web and desktop apps. It gives receptionists, team leads, and agent managers a single screen for handling a high volume of calls — without hunting through menus or juggling a desk phone.
What the Operator Panel is
Screening incoming calls and getting them to the right person is difficult on a physical phone once volume picks up. The Operator Panel is designed for anyone whose day is dominated by that work — a reception desk, a shared support line, or a supervisor overseeing a team.
It combines the call console, extension list, ring groups, queues, park slots, and group voicemail into one view. From that view, an operator can see who is on a call, who is available, what's ringing where, and act on any of it with a click or a drag-and-drop.
What you can do on the Operator Panel
- Monitor and switch the presence of extensions in your group.
- Monitor queues, ring groups, park numbers, and group voicemails in real time.
- See internal, inbound, and outbound call activity as it happens.
- Manage calls end-to-end:
- Call distribution — redirect ringing calls or transfer connected calls.
- Call connection — pick up a ringing extension or hang up a call on behalf of another user.
- Call parking — park a call to a slot and retrieve it from any device.
- Call recording — see recording state and toggle it per extension.
- Call monitoring — listen, whisper to the agent, or barge into a live call.
- Place a call to a group member or leave them a voicemail.
Permissions you may need
The Operator Panel is permission-gated. To act on your group members' calls and presence, an administrator has to grant the relevant permissions on your extension group membership:
- Switch group members' presence
- Call distribution — redirect, transfer, drag-and-drop
- Call monitoring — listen, whisper, barge-in
- Call parking — park and retrieve
- Pick up or hang up other extensions' calls
- Route calls directly out of an IVR menu
- Switch business-hours and holiday status
- Switch extensions' call-recording status