Helpdesk integration overview

A Drömlik–helpdesk integration ties every phone call to the ticket your support team is working in. When a customer calls, the matching requester pops up — and if there's an open ticket, it opens with them. When the call ends, a ticket entry is created or updated with the call duration, direction, recording link, and any notes the agent captured.

What you get out of the box

• Click-to-call — dial any number on a ticket or requester profile with one click.
• Inbound pop-up — the requester (and their open tickets) appear the moment the phone rings.
• Auto ticket creation — optional rule that opens a new ticket for unknown numbers or for calls outside of an existing ticket.
• Call journaling — every call writes back as a ticket comment or as a dedicated call activity, with optional recording attachment.

Ready-made integrations

• Zendesk
• Zoho Desk
• Freshdesk

Don't see your helpdesk?

If your helpdesk exposes a REST API you can wire it up yourself with a custom helpdesk integration template. You own the upkeep, but you get the same click-to-call, pop-up and journaling features as the ready-made connectors.