Billing and invoicing

Every charge that touches a guest's stay lands on a single document: the folio. At check-out, the folio becomes the invoice.

What goes on the folio automatically

• Nightly room rate, posted at the property's day roll time (default 00:00).
• Outbound calls billed per the trunk's tariff plan.
• Wake-up call fees (if you charge for them — most properties don't).
• Mini-bar items.
• Manual charges added by reception (laundry, spa, restaurant…).

Add a manual charge

1. 1

   Open the folio

   From Front Desk, click the room → Folio.

2. 2

   Add charge

   Click Add charge, pick a category, enter a description, amount, and tax rate.

3. 3

   Save

   The line appears immediately on the folio and on any partial invoice you generate.

Split and transfer charges

For shared rooms or company billing, you can split charges across multiple folios. From the folio, select the line → Transfer → choose the target folio.

Invoice formats

Drömlik produces invoices as PDFs. You can customise the header, footer, logo, and tax fields under Hotel → Invoice template. Generated invoices are stored against the room's history for the property's retention period.