Wake-up calls

A wake-up call is a scheduled call from Drömlik to a room phone at a specific time. The guest answers, hears a short message, and the call ends. If they don't answer, Drömlik retries automatically.

Schedule a wake-up from the front desk

1. 1

   Open the room

   From Front Desk, click the room and switch to the Wake-up tab.

2. 2

   Pick a time

   Choose a one-off time or a recurring schedule (e.g. every weekday at 07:00).

3. 3

   Choose the prompt

   Pick a recorded message or use the default. You can record a custom prompt per language under Hotel → Prompts.

4. 4

   Set retry behaviour

   Default is 3 retries spaced 2 minutes apart. If the guest still doesn't answer, Drömlik calls the front desk to escalate.

5. 5

   Save

   The wake-up appears on the room's timeline and on the day's Wake-up schedule report.

Guest schedules their own wake-up

From the in-room phone, the guest dials *55, enters the time as four digits (e.g. 0730), and confirms. They hear back a spoken confirmation in the language set on their reservation.