Set up a call flow from scratch

Build a call flow from the ground up when no template fits — you keep full control over every component and connection.

Steps

1. 1

   Create a blank flow

   In Call Flow Designer click Add → From Scratch, give the flow a name, and open the canvas.

2. 2

   Drop an Initial Action

   Drag Initial Action from the component palette and bind it to the inbound number(s) that should trigger the flow.

3. 3

   Add and connect components

   Drag components onto the canvas (Prompt, Menu, Business Hours, Transfer, …) and draw connectors between them to define the path callers take.

4. 4

   End every branch

   Each branch must terminate in an end component: Transfer, Dial by Name, or Hang Up Call. Validation will flag dangling branches.

5. 5

   Save and publish

   Save the flow. When you are ready, click Publish to make it live.