Set up a call flow from template

Dromlik ships built-in templates that cover the most common call-routing scenarios — main reception with business hours, sales-and-support menu, after-hours voicemail, and more. Starting from a template is the fastest way to build a working call flow.

Steps

1. 1

   Open Call Flow Designer

   Go to Call Flow Designer in the admin console and click Add.

2. 2

   Pick a template

   Choose From Template, browse the gallery, and select the template closest to your scenario. The canvas opens pre-populated.

3. 3

   Adapt it

   Update the Initial Action's phone number, swap audio prompts, point Transfer components at your queues/extensions, and tweak Business Hours to match your office.

4. 4

   Save and publish

   Click Save, then Publish. The flow becomes active immediately for the assigned numbers.