Call flow nodes reference

Components are grouped by what they do. Each links to a page with its settings, branches, and examples.

Basic

• Initial Action — the entry point of every flow
• Prompt — play a recording or text-to-speech
• Language — set the prompt language for the rest of the call
• Hang Up Call — end the call

Caller interaction

• Menu — single-key IVR choices
• User Input — collect multi-digit input such as an order number
• Dial by Number and Dial by Name — caller-driven directory
• Record — capture a message from the caller

Routing and logic

• Business Hours — branch on open, closed, and holiday
• Condition — branch on variables and caller data
• Loop — repeat a section a fixed number of times
• Transfer — send the call to an extension, queue, ring group, or external number

System and queue data

• Get Queue Info, Get Queue Agent
• Get Agent Status, Set Agent Status
• Get / Set Extension Presence Status
• Get Extension Info, Get System Info, Get System Capacity, Get Company Contact Info

Integration

• HTTP Request — call an external API and use the response
• Database Access — query a supported database
• Email Sender — notify a mailbox mid-flow