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Call Flow Designer

In this guide

About this guide
Call Flow Designer overview
Getting started with Call Flow Designer
Create your first call flow
Call flow nodes reference
Conditional logic and branching
Time-based routing
Integrating call flows with IVR
Test and publish a call flow
Call flow examples
Troubleshooting call flows
Firmware dependency reference

Creation Methods

Set up a call flow from template
Set up a call flow from scratch
Set up a call flow from existing flow

Components

Initial Action
Prompt
Business Hours
Menu
User Input
Language
Record
Dial by Number
Dial by Name
Transfer
Hang Up Call
Condition
Loop
Get Extension Presence Status
Set Extension Presence Status
Get Queue Agent
Get Queue Info
Get Agent Status
Set Agent Status
Get System Info
Get System Capacity
Get Extension Info
Get Company Contact Info
Email Sender
Database Access
HTTP Request

DocsCall Flow DesignerTroubleshooting call flows

Troubleshooting call flows

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Call flow examples

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Firmware dependency reference

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