Test and publish a call flow

A saved call flow is a draft. Callers only reach it after you publish it and an inbound route points at it.

Steps

1. 1

   Validate

   Click Validate in the toolbar. The designer flags unconnected branches, components missing a destination, undefined variables, and loops with no exit.

2. 2

   Run a test call

   Use Test to place a call from an internal extension into the draft flow without affecting live traffic. Walk every branch, including no input and invalid input.

3. 3

   Check the trace

   After each test the designer shows the node-by-node path with the variable values at each step. Use it to confirm lookups returned what you expected.

4. 4

   Publish

   Click Publish. The flow becomes active and is stored as a new version.

5. 5

   Route a number to it

   Under Call Control > Inbound Route, set the destination to the published call flow.

Versions and rollback

Every publish creates a version entry with a timestamp and the account that published it. Open Version history to compare, restore an earlier version, or roll back after a bad change. Rollback takes effect on new calls; calls already in progress finish on the version they started with.