AI Receptionist scenarios

The AI Receptionist isn't one product — it's a building block that fits many different call-handling jobs. These are the patterns Drömlik customers use most often.

1. Always-on front desk

Point your main number directly at the receptionist. It greets, answers FAQs from the knowledge base, and transfers callers to sales, support, or accounting based on intent. Out-of-hours, it offers voicemail handoff.

2. Out-of-hours overflow

Keep your existing IVR or queue during business hours; route to the AI Receptionist only when the queue overflows or after hours. Set this up in Call Control → Business Hours.

3. Department screener

Use one receptionist per department. The department's own knowledge base means callers get precise answers — billing questions reach the billing receptionist, not a generic one.

4. Appointment confirmation line

Expose a dedicated DID for booking confirmations. The receptionist looks up the day's schedule (via knowledge base entry) and confirms, reschedules, or cancels.

5. Multilingual reception

One receptionist with multiple language detection enabled handles English, Swedish, and any other configured language without separate menu trees.

6. IVR replacement

Replace deep IVR trees ("press 1 for sales, press 2…") with an AI Receptionist that understands what the caller asks for in natural language. Callers spend less time in menus.