About this guide

This guide explains every AI-powered feature available in Drömlik — the AI Receptionist, AI Transcription, AI Text-to-Speech, AI Call Summary, and AI Sentiment Analysis — and how to roll each one out on your tenant.

Who it's for

• Administrators turning AI features on for the first time.
• Supervisors who want to use AI output (transcripts, summaries, sentiment) in their day-to-day call review.
• Team leads designing IVR and greeting flows with AI-generated audio.

How it's organised

• AI Overview — what's available and how the pieces fit together.
• AI Receptionist — the always-on virtual front desk.
• AI Text-to-Speech — generate lifelike audio prompts from text.
• AI Transcription — convert calls and voicemails into searchable text.
• AI Call Summary and Sentiment — automatic post-call insights.
• Usage and quotas, language support.