Add contents to the knowledge base

The knowledge base is the pool of information an AI Receptionist searches in real time when a caller asks a question. You add files or URLs to the knowledge base and then assign the base to one or more receptionists.

Limits

Each Drömlik tenant supports up to 200 knowledge entries (combined files and URLs).

Supported sources

• Files — PDF, DOCX, TXT, Markdown.
• URLs — Drömlik fetches the page contents on a schedule, so public help articles stay in sync.

Add a file

1. 1

   Go to AI → Knowledge Base

   Sign in to the admin console and open AI → Knowledge Base.

2. 2

   Click Add → Upload File

   Drop the file into the upload area or pick it from disk.

3. 3

   Name the entry

   Use a short, descriptive title (e.g. "Shipping FAQ 2026"). The receptionist uses titles to decide which entry is most relevant.

4. 4

   Assign to a receptionist

   Tick the receptionists that should have access to this entry. You can assign the same entry to multiple receptionists.

Add a URL

1. 1

   Click Add → Add URL

   Paste a public URL. Drömlik will scrape the visible text.

2. 2

   Set refresh frequency

   Choose how often the page should be re-fetched: never, daily, or weekly.

3. 3

   Save and assign

   Save, then assign the entry to the receptionists that need it.

Keeping content useful

• Split long documents into focused topics — one FAQ per file works better than a 50-page manual.
• Use clear headings. The receptionist treats headings as anchor points when retrieving information.
• Re-upload (or let URLs refresh) whenever prices, hours, or policies change.