Tool overview
Last updated: 2026-06-30
The Tools feature lets your Dromlik AI Receptionist call third-party APIs during a conversation — for example, looking up an order status, booking an appointment, or pushing a CRM update. You define a set of custom tools, assign them to the receptionist, and at call time the receptionist picks the right one, builds an HTTPS request, and uses the response to keep the conversation going.
Requirements
- Dromlik tenant on release v25.1 or later.
- An AI Receptionist already created on the tenant.
Limitations
- Up to 100 custom tools per tenant.
- Only static credentials are supported (API key, Basic Auth, static Bearer token) or public APIs with no authentication. Dynamic flows such as OAuth 2.0 are not supported — they need runtime token exchange and can't be pre-configured.
- The endpoint URL must use
HTTPS.
Ways to add a tool
| Method | When to use it |
|---|---|
| Manual configuration | Fill in basic info, execution rules, and request parameters in the admin console. Best for one-off setup or testing. |
| JSON file upload | Upload one or more JSON files with the full tool definition. Best for bulk setup or backup/restore. |