Configure call recording transcription

Call recording transcription turns each completed recording into a speaker-separated transcript. The text appears in CDR alongside the audio and feeds AI Call Summary and Sentiment Analysis.

Prerequisites

• Business plan or higher.
• Call recording is enabled on the extension, trunk, queue, or ring group whose calls you want transcribed.

Steps

1. 1

   Open AI → AI Transcription

   Switch to the Call Recording Transcription panel.

2. 2

   Switch the feature on

   Toggle the master switch.

3. 3

   Scope

   Choose All recordings or pick specific extensions, queues, ring groups, or trunks. Scope to start with — you can widen it later.

4. 4

   Enable summary and sentiment (optional)

   Tick Generate AI summary and Generate sentiment score if you want post-call insights too.

5. 5

   Save

   Future calls are transcribed automatically. Historic recordings are not back-processed.