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AI Receptionist overview

Last updated: 2026-05-15

The AI Receptionist is a virtual front-desk assistant that answers calls on your behalf around the clock. It greets callers in their own language, answers questions from a knowledge base that you control, and routes calls to the right person, queue, or department based on what the caller actually asks for.

What it does

  • Always-on answering. Each AI Receptionist handles up to 10 calls at the same time, so peak periods don't go to voicemail.
  • Multilingual. The receptionist detects the language a caller is speaking and replies in the same language.
  • Custom personality. Pick a voice, set a greeting, and choose which skills are switched on.
  • Knowledge-based replies. Upload FAQs, product sheets, or web pages. The receptionist searches them in real time when a caller asks a question.
  • Intent-based routing. The receptionist understands what the caller wants and transfers them to the right extension, queue, or department on the first attempt.

What you need

  • A Drömlik plan that includes AI Receptionist minutes. Every plan ships with 60 free one-time minutes; you can extend capacity with the AI Receptionist (One-Time) add-on or the AI Receptionist (Monthly 200 min) pack.
  • A valid TLS certificate on your Drömlik tenant.
  • SIP TCP enabled in System Settings → SIP → General. A reboot is required after you enable it.

How to roll it out

  1. Create an AI Receptionist — name, number, language, voice, and greeting.
  2. Add contents to the knowledge base — files or URLs the receptionist can quote from.
  3. Manage skills — turn greeting, dial-by-name, transfer, and knowledge lookup on or off.
  4. Test the receptionist in the admin console before going live.
  5. Update settings and company information as your business changes.
  6. Make the receptionist reachable: assign it a direct DID, or use it as the destination of an inbound route, an IVR option, or a Call Flow Designer transfer.

Monitoring

Track usage from the Dashboard and from Plan → Add-on Subscription. The system fires two event notifications: one when capacity is approaching the limit, and one when it's exhausted.

Review what the receptionist actually said in Reports and Recordings → CDR (full transcript and summary per call) and in the AI Receptionist Call Activity report.