AI call summary

AI Call Summary produces a short, structured summary of every transcribed call: what the call was about, key points discussed, and any follow-up actions. Summaries appear in CDR and in the Drömlik App alongside the recording and transcript.

What's in a summary

• Topic — one-sentence description of the call's purpose.
• Key points — bullet list of the main things discussed.
• Action items — anything either party committed to do, with the owner.
• Sentiment tag — overall caller sentiment (positive, neutral, negative). See AI Sentiment Analysis.

Prerequisites

• Business plan or higher.
• The call must be recorded and transcribed — summaries are generated from the transcript, not the audio. See Configure call recording transcription.

Enable summaries

1. 1

   Open AI → AI Transcription

   Switch to the Call Recording Transcription panel.

2. 2

   Tick Generate AI summary

   Optionally scope to specific extensions, queues, or trunks.

3. 3

   Save

   Future transcribed calls get a summary automatically.

Where summaries show up

• CDR — open any call to see the summary on its detail panel.
• Drömlik App — recent calls list shows a one-line summary preview.
• Email — supervisors can subscribe to a daily digest of summaries for their queues.