About this guide

This guide explains how Drömlik's Contact Center works and how to set it up for your team — whether you're an administrator wiring up queues, a supervisor tracking SLAs, or an agent taking calls and messages.

Who this guide is for

• Administrators setting up queues, agents, wallboards, and routing.
• Supervisors monitoring live activity and reviewing performance.
• Agents handling calls and conversations day-to-day.

You don't need to read it cover to cover. Use the left sidebar to jump to the section that matches your role.