Configure the live chat widget

The Live Chat widget is a small chat bubble you embed on your website. Visitors click it, type a message, and that message lands in the Drömlik agent console — same place as calls and other channels.

What you'll set up

• The widget's look — colour, position, greeting text.
• The pre-chat form — what info to collect before the conversation starts (name, email, topic).
• Routing — which queue or agent the chat goes to.
• Office hours and offline message.

Steps

1. 1

   Create the channel

   Go to Contact Center → Channels → Live Chat and click Add.

2. 2

   Configure appearance

   Pick a colour that matches your site, set the welcome message, and choose the widget position (bottom-right is standard).

3. 3

   Configure the pre-chat form

   Ask for what you actually need. Every extra field cuts the number of people who'll start a chat.

4. 4

   Set routing

   Send the chat to a queue, an individual agent, or a skills-based pool.

5. 5

   Copy the embed code

   Drömlik generates a small <script> snippet. Paste it before the closing </body> tag on every page of your site.

6. 6

   Test from a private window

   Open your site in an incognito window, start a chat, and confirm an agent receives it.