Skip to content
DrömlikDocs
sv

Configure the wallboard

Last updated: 2026-06-20

The wallboard is your big-screen view of the day: calls in queue, agents available, longest wait, SLA percentage. This page walks you through building one.

  1. 1

    Open Contact Center → Wallboard

    Click New wallboard. Give it a name like "Sales — main floor".

  2. 2

    Pick queues

    Select one or more queues. The wallboard aggregates across all of them.

  3. 3

    Add widgets

    Drag widgets onto the canvas: counters (calls waiting, agents idle), gauges (SLA %), and lists (agents by status). Resize to fit your screen.

  4. 4

    Set alert thresholds

    For each gauge, set a warning and critical threshold (e.g. SLA < 80% warning, < 60% critical). Widgets flash when thresholds are breached.

  5. 5

    Save and share

    Save the wallboard, then open it in full-screen on a TV. Use the URL on a dedicated tablet or browser.