CRM and helpdesk integrations

Connect Drömlik's contact center to your CRM and helpdesk so customer context follows every call and message — and so calls and tickets stay in sync.

What's supported

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, Microsoft Dynamics, Odoo
• Helpdesk: Zendesk, Freshdesk, ServiceNow

What you get when connected

• Screen pop — when a call rings, the matching contact opens automatically
• Click-to-call — phone numbers in the CRM become clickable
• Auto-log — calls, recordings, dispositions and chat transcripts post to the contact's timeline
• Ticket from call — agents create a helpdesk ticket from the wrap-up panel

Connect

Open Contact Center → Integrations, pick your CRM or helpdesk, click Connect, sign in, and map your Drömlik queues to the right pipelines or groups. Detailed steps live in the dedicated CRM and helpdesk guides.