Preview vs progressive dialing

Two ways to dial out. Pick by use case, not by gut feel.

Preview dialing

The agent sees the contact card first — name, history, notes — and clicks Dial when ready. They control the pace.

Use for: high-value B2B follow-up, complex accounts, anything where the agent needs 30+ seconds to prepare.

Trade-off: lower calls-per-hour, higher quality.

Progressive dialing

Drömlik dials the next contact the moment an agent becomes free. No preview, no thinking time — the call connects when the contact picks up.

Use for: short scripted calls, surveys, appointment reminders, large lead lists.

Trade-off: higher throughput, less personalisation.

Quick comparison