Create an outbound campaign

This page builds a new outbound campaign end to end.

1. 1

   Open Contact Center → Campaigns → New

   Name the campaign. Pick a start and end date.

2. 2

   Upload the contact list

   Drag in a CSV with at least name and phone. Extra columns (company, last order, language) become merge fields you can show in the script.

3. 3

   Pick agents or a queue

   Either assign individual agents or point at an existing queue so any logged-in agent can take campaign calls.

4. 4

   Choose dialing mode

   Preview for high-value lists (agent sees the contact and clicks Dial). Progressive for volume (Drömlik dials the moment an agent is free).

5. 5

   Set caller ID and outbound route

   Pick the number to display and the SIP trunk to use.

6. 6

   Configure dispositions and retry

   Add outcomes (Answered, No answer, Voicemail, Wrong number, Do not call). For each, set how many retries and the gap between them.

7. 7

   Optional: attach a script

   Write or paste a script. Use {{name}} and {{company}} to insert contact fields.

8. 8

   Activate

   Save, then flip the campaign to Active. Agents see it in their console immediately.