Open API for contact center

Drömlik's contact center exposes a REST + webhook API so you can build custom dashboards, sync data into your warehouse, or wire campaigns to your own systems.

Common use cases

• Push call and conversation events to your data warehouse for BI
• Create campaigns and upload contact lists from a CRM trigger
• Build a custom wallboard that mixes contact-center data with your own KPIs
• Trigger an agent screen pop from a third-party app

Authentication

Generate an API key under Settings → API & Webhooks. Send it as Authorization: Bearer YOUR_KEY. Keys are scoped — pick the smallest scope that does the job.

Webhooks

Subscribe to events like call.queued, call.answered, call.ended, conversation.created, agent.status.changed. Drömlik POSTs JSON to your URL and retries on non-2xx responses.

The full reference lives in the Developer Guide.