Change your agent status

Your status tells the queue what to do with you. The three you'll use constantly are Available, On a call (set automatically), and Paused.

Switch status

1. 1

   Open the Call Center Console

   Top-right of the Drömlik App.

2. 2

   Click your status pill

   It's the coloured pill next to your name.

3. 3

   Pick the new status

   Choose Available to take queue calls, or pick a pause reason (Lunch, Break, Training…) to step away.

Hotkeys

• Ctrl/Cmd + Shift + A — Available
• Ctrl/Cmd + Shift + P — Pause (opens reason picker)