Wrap-up and after-call work

Wrap-up (also called ACW — After-Call Work) is the protected time after a call ends, when no new queue call rings you. Use it to log a disposition, write a note, or update the CRM.

How wrap-up works

When you hang up a queue call, Drömlik sets you to Wrap-up automatically and starts a timer. The timer length is set by your admin per queue (typical: 30–120 seconds).

1. 1

   Pick a disposition

   From the wrap-up panel, pick what happened — Resolved, Callback needed, Sale, etc. Dispositions feed your reports.

2. 2

   Add a note

   Optional but recommended — one line about why the customer called and what you did. Future you will thank you.

3. 3

   End wrap-up or wait it out

   Click Done to go back to Available immediately, or let the timer run out.