Historical reporting

Historical reports show how the queue has actually performed over time — not just right now. Use them for staffing decisions, agent reviews, and to spot trends before they bite.

Reports you'll use most

• Queue performance — answered, abandoned, average wait, average talk, SLA per queue per day.
• Agent activity — calls handled, talk time, pause time, login hours per agent.
• Abandon analysis — when callers gave up, and how long they waited before giving up.
• SLA trend — SLA % over the period, broken down by hour of day or day of week.

Export any report as CSV for finance or HR.