Switch presence automatically by business hours

Asking users to remember to set "Off Work" every evening is a losing battle. Drömlik can flip presence automatically based on your business hours and holiday calendar — so the right call-handling rules kick in even when nobody touches a phone.

How automatic switching works

You assign two presence modes to each schedule:

• In-hours presence — typically Available. Applies during the days and times in the schedule.
• Out-of-hours presence — typically Off Work. Applies the rest of the time.

You can also opt in a holiday presence — typically Off Work with a closed-for-holidays greeting — that overrides both for dates in the holiday calendar.

Before you begin

• Define your business hours and holidays once at the system level — see System > Business hours and holidays. The presence schedule reads from these so you keep one source of truth.
• Make sure the presence modes you'll use are configured the way you want — see Presence settings. Drömlik will switch users into modes that already exist; it doesn't create them.

Enable automatic switching for an extension

1. 1

   Open the extension's Presence tab

   Go to Extension, click the user, switch to the Presence tab and scroll to Automatic switching.

2. 2

   Toggle Automatic switching on

   Drömlik reveals the schedule selectors.

3. 3

   Choose the business hours schedule

   Pick the schedule that matches this user's working pattern. Most organisations have one or two — Office (Mon–Fri 09–17) and 24/7. You can build new schedules from System > Business hours.

4. 4

   Map the modes

   For each of "In hours", "Out of hours" and "Holiday", pick the presence mode Drömlik should apply.

5. 5

   Save

   Drömlik immediately moves the user to the mode matching the current time. The next switch happens automatically at the next boundary (e.g. 17:00 today, 09:00 tomorrow).

Bulk apply to a whole team

The fastest way to roll this out: from the Extension list, select all users (or filter by department), click Bulk action > Set automatic presence, pick the same schedule and mode mapping, save. Drömlik applies the rule to every selected extension.

Manual changes still work

Automatic switching is a default, not a lock. A user can flip to Do Not Disturb at any time and stay there as long as they want. The next scheduled boundary will still try to switch them — by default the automatic switch wins, but you can change this from System > Presence policy:

• Schedule wins (default) — automatic switching always re-applies the scheduled mode.
• Manual overrides until the next boundary — Drömlik respects the manual change until the next scheduled switch, then resumes the schedule.
• Manual wins until cleared — Drömlik never overrides a manual change; the user must turn auto-switching back on themselves.

Troubleshooting

The user is in the wrong mode after a holiday. Check that the holiday date is in the correct calendar and that the user's schedule references that calendar. A holiday in "Sweden" doesn't apply to users on the "Ireland" calendar.

The user is stuck in Off Work despite it being a working day. Confirm the business hours schedule covers the right time zone — Drömlik evaluates schedules in the system's time zone, not the user's browser time.