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Administrator Guide

In this guide

About this guide

Getting Started

Activate your Drömlik system
Initial setup wizard
Sign in to the admin console
Admin console tour

Status Center

Dashboard overview
System status
Extension status
Trunk status
Concurrent calls

Extension

Extension overview
Create an extension
Bulk create extensions
Edit an extension
Delete an extension
Import and export extensions
Extension presence statuses
Configure voicemail for an extension
Configure call forwarding for an extension
Extension features

Contacts

Contacts overview
Manage company phonebooks
Add a contact
Import contacts from CSV
Share a phonebook with your team
Personal vs company contacts

Client Permission

Client permissions overview
Configure feature permissions

LDAP Server

LDAP server overview
Enable the LDAP server
Connect IP phones to the LDAP server

Organization

Organization overview
Manage departments
Manage job titles
Assign users to departments

Extension Group

Extension group overview
Create an extension group
Manage group members

Auto Provisioning

Auto provisioning overview
Provision a phone via PnP
Provision a phone via DHCP
Provision a phone manually
Firmware upgrade for IP phones

User Role

User roles and permissions
Create a custom role
Assign a role to a user

Operator Panel

Operator Panel overview
Enable Operator Panel for a user

Trunk

SIP trunk overview
Add a SIP trunk
Trunk registration types
Configure inbound routes
Configure outbound routes
Trunk failover

Call Control

Emergency calling overview
Configure emergency numbers
Configure emergency location
Business hours and holidays
Inbound route overview
Outbound route overview
Outbound restriction

Call Features

Voicemail overview
Group voicemail
Auto-attendant (IVR) overview
Create an IVR menu
Multi-level IVR
Queue overview
Create a call queue
Ring group overview
Conference room overview
Paging and intercom
Call recording overview
Configure call recording
Call pickup
Call parking
Call transfer
Call monitoring and whisper

Messaging

Omnichannel messaging overview
Configure the SMS channel
Configure the WhatsApp channel
Configure the live chat widget
Configure Facebook Messenger
Route messages to agents

PBX System

System preferences
Date and time
Email settings
Storage settings
System prompts and music on hold
Event notifications

Security

Security overview
Firewall rules
IP auto-defense
Global anti-hacking
Blocked and allowed IP addresses
Password policy
Login security

Two-Factor Authentication

Two-factor authentication overview
Enable 2FA for users
Configure 2FA with an authenticator app
Configure 2FA with email

Maintenance

Check for firmware updates
Backup and restore
System logs
Troubleshooting tools
System reboot

CDR

Call detail record overview
Search call detail records
Export call detail records
CDR field reference

Call Report

Call reports overview
Extension call statistics
Queue performance reports
Trunk utilization reports

Call Accounting

Call accounting overview
Configure call rates
Generate billing reports

Database Grant

Database grant overview
Grant database access

WebSocket Audio Streaming

WebSocket audio streaming overview
Configure audio streaming

References

Import and export parameters
System default rules
Feature code reference

DocsAdministrator GuideMessagingRoute messages to agents

Route messages to agents

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