Manage group voicemail greetings

A group mailbox (sales@, support@) has its own greeting separate from any individual user.

1. 1

   Open the group voicemail

   Go to Call Features → Voicemail Group and click the mailbox.

2. 2

   Choose the active greeting

   Pick Busy, Unavailable, or Temporary. Most teams only use Unavailable.

3. 3

   Record or upload

   Click the record button, or upload a WAV/MP3 file. AI TTS is available too.

4. 4

   Save

   The new greeting plays immediately for the next caller.