Presence overview

Presence is the mode a Drömlik extension is in at any moment — Available, Away, Do Not Disturb, On a Business Trip, Out for Lunch, Off Work, or any custom mode you define. Each presence has its own call-handling rules: where incoming calls go, whether voicemail picks up, whether the user is offered to a queue.

Presence is the single most powerful way to make Drömlik behave like a real-world office. A user going to a meeting flips one switch and their calls re-route — no forwarding rules to remember, no IT ticket.

What presence controls

• Ring strategy — which devices ring (desk phone, Drömlik App, mobile twin) and in what order.
• Call forwarding — where unanswered or busy calls go (voicemail, another extension, external number).
• Queue membership — whether the user is offered calls from queues they belong to.
• Greeting — which voicemail greeting plays.

Built-in presence modes

How presence is set

• Manually, by the user — from the Drömlik App, a desk phone function key, or a feature code. See Manually switch presence.
• Automatically, by business hours and holidays — Drömlik flips presence on a schedule so users don't have to remember to set "Off Work" every evening. See Switch presence automatically by business hours.
• By an administrator, from the admin console — for users who can't change it themselves, or as part of an emergency override.

Next steps

• Presence settings — configure what each mode does.
• Manually switch presence — how users change their own mode.
• Switch presence automatically — schedule mode changes by business hours.