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Administrator Guide

In this guide

About this guide

Getting Started

Activate your Dromlik system
Initial setup wizard
Sign in to the admin console
Admin console tour
Nucleus vs Orbit

Status Center

Dashboard overview
System status
Extension status
Trunk status
Concurrent calls

Extension

Extension overview
Create an extension
Bulk create extensions
Edit an extension
Delete an extension
Import and export extensions
Extension presence statuses
Configure voicemail for an extension
Configure call forwarding for an extension
Extension features
Let users pick their outbound caller ID (DOD)
Presence overview
Presence settings
Manually switch presence
Switch presence automatically by business hours
Why users shouldn't share extensions

Contacts

Contacts overview
Manage company phonebooks
Add a contact
Import contacts from CSV
Share a phonebook with your team
Personal vs company contacts

Client Permission

Client permissions overview
Configure feature permissions

LDAP Server

LDAP server overview
Enable the LDAP server
Connect IP phones to the LDAP server

Organization

Organization overview
Manage departments
Manage job titles
Assign users to departments

Extension Group

Extension group overview
Create an extension group
Manage group members

Auto Provisioning

Auto provisioning overview
Provision a phone via PnP
Provision a phone via DHCP
Provision a phone manually
Firmware upgrade for IP phones

User Role

User roles and permissions
Create a custom role
Assign a role to a user

Operator Panel

Operator Panel overview
Enable Operator Panel for a user
Manage Operator Panel

Trunk

SIP trunk overview
Add a SIP trunk
Trunk registration types
Configure inbound routes
Configure outbound routes
Trunk failover

Phone Numbers

Number porting
Order a new business number
Number requirements by country
Phone number requirements in Sweden
Phone number requirements in Ireland
Phone number requirements in Singapore
Phone number requirements in Colombia
Local phone numbers in Colombia

Call Control

Emergency calling overview
Configure emergency numbers
Configure emergency location
Business hours and holidays
Inbound route overview
Route inbound calls by dialled number (DID)
Route inbound calls by caller ID
Route known callers by phonebook
Outbound route overview
Outbound restriction

call-reports

Call Detail Record (CDR) overview
View call detail records
Download CDR from the admin console

Call Features

Voicemail overview
Voicemail capacity and limitations
Voicemail menu options
Global voicemail settings
Forward calls to voicemail
Check voicemail messages
Change voicemail access PIN
Limit voicemail message length
Auto-clean up voicemail messages
Allow callers to break out from voicemail
Allow callers to dial an extension from voicemail
Allow callers to review their voicemail
Voicemail greeting overview
Record or upload voicemail greetings
Manage personal voicemail greetings
Manage group voicemail greetings
Change voicemail greetings
Voicemail notification overview
Set up email notifications for voicemail
Monitor voicemail status on an IP phone
Group voicemail
Auto-attendant (IVR) overview
Create an IVR menu
Multi-level IVR
Queue overview
Create a call queue
Queue preferences
Ring group overview
Conference room overview
Paging and intercom
Call recording overview
Configure call recording
Call pickup
Call parking
Call transfer
Call monitoring and whisper
Configure auto-reply message for missed calls

Messaging

Omnichannel messaging overview
Configure the SMS channel
Set up a WhatsApp channel
Set up a Live Chat channel
Set up a Facebook channel
Submit the Meta app for review
Route messages to agents

PBX System

System preferences
Date and time
Email settings
Storage settings
System prompts and music on hold
Event notifications

Security

Security overview
Firewall rules
IP auto-defense
Global anti-hacking
Blocked and allowed IP addresses
Password policy
Login security

Two-Factor Authentication

Two-factor authentication overview
Enable 2FA for users
Configure 2FA with an authenticator app
Configure 2FA with email

Maintenance

Check for firmware updates
Backup and restore
System logs
Troubleshooting tools
Capture network packets
Use the IP Ping tool
Use the Traceroute tool
System reboot

CDR

Call detail record overview
Search call detail records
Export call detail records
CDR field reference

Call Report

Call reports overview
Extension call statistics
Queue performance reports
Trunk utilization reports

Call Accounting

Call accounting overview
Configure call rates
Generate billing reports

Database Grant

Database grant overview
Grant database access

WebSocket Audio Streaming

WebSocket audio streaming overview
Configure audio streaming

References

Import and export parameters
System default rules
Feature code reference

Self-Hosting

Self-hosting overview
Deployment options
Server requirements
Obtain a license
Install on a cloud platform
Install on Amazon AWS
Install on DigitalOcean
Install on Hetzner
Install on a virtual machine
Install on a physical server
Activate and initial setup

DocsAdministrator GuideCall ControlInbound route overview

Inbound route overview

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Business hours and holidays

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Route inbound calls by dialled number (DID)

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