Number porting

Number porting lets you move an existing phone number from your current provider to Drömlik so you can keep the number your customers already know. This page covers porting Irish geographic, non-geographic, and mobile numbers into Drömlik.

What can be ported in Ireland

• Geographic numbers — Dublin 01, Cork 021, Galway 091, and every other area code.
• Non-geographic numbers — 076 nomadic VoIP, 0818 standard-rate, 1800 freephone, 1850/1890 shared-cost.
• Mobile numbers — 083, 085, 086, 087, 089.

Porting in Ireland is regulated by ComReg under the Universal Service Regulations and is free of charge to the end customer. Numbers stay with their original area code; you do not need to move premises to port.

What you need to provide

To start a port-in, send the following to your Drömlik onboarding contact or upload them in the admin console under Trunk → Number Porting:

• A signed Letter of Authorisation (LoA) on Drömlik's template, signed by the account holder.
• A recent invoice from the losing operator (no older than 30 days) clearly showing the number(s), the account holder name, and the service address.
• The account number with the losing operator, if one is shown on the bill.
• The full list of numbers to port, including any DDI ranges (e.g. 01 555 0100–0199).
• Your preferred port date (a working day, at least 10 business days out for geographic numbers).

Typical timeline

These are the windows the losing carrier and the central database use to validate, schedule, and execute the port. Drömlik confirms the agreed cutover date once the losing operator accepts the order.

How the port works, step by step

1. 1

   Submit the request

   Send the LoA, bill, and number list to Drömlik. We sanity-check the documents within one business day and let you know if anything is off.

2. 2

   We file the order

   Drömlik submits the port to the losing operator through Ireland's industry porting process. The losing operator has up to five business days to accept or reject.

3. 3

   Reject & correct (if needed)

   If the order is rejected (mismatched name, wrong account number, billing address out of date), we tell you the exact reason. Fix it on the losing operator's records first, then we resubmit.

4. 4

   Cutover date confirmed

   Once accepted, you receive a confirmed cutover date and a one-hour window. Cutovers usually happen between 09:00 and 17:00 on a working day.

5. 5

   Prepare the trunk in Drömlik

   Before cutover, add the numbers to your Drömlik trunk and map them to the inbound routes, IVRs, queues, or extensions that should receive the calls.

6. 6

   Cutover day

   At the agreed window, the number switches to Drömlik. Expect a short interruption of a few minutes. Test a call in from a mobile to confirm.

7. 7

   Decommission with the old operator

   After the port is live and stable, cancel the line rental (not the number) with the losing operator to stop being billed.

Common rejection reasons

• Name mismatch — LoA says "ACME Ltd"; the losing operator has "Acme Limited".
• Address mismatch — the LoA address is your new office, but the bill still shows the old one.
• Pending order — there is an open change request (e.g. tariff change, address move) on the losing operator's side. Close it first.
• Bill too old — Irish operators reject bills older than 30 days.
• Partial DDI range — you can only port complete DDI ranges, not a few numbers out of a block.

After the port

Drömlik automatically provisions the numbers on your trunk and assigns them according to the inbound routing you configured. You can monitor the first calls from Status Center → Concurrent calls. If anything looks wrong, contact support and reference the porting order number — we keep the cutover engineer on standby for one business day.