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View call detail records

Last updated: 2026-09-19

Use the CDR list to find a specific call, audit call activity, or confirm how a call was routed and ended.

Steps

  1. 1

    Open the CDR page

    Sign in to the Dromlik admin console and go to Reports → Call Detail Record. The newest calls appear first.

  2. 2

    Filter the results

    Narrow the list by time range, call type, status, extension, or phone number. You can combine filters — for example, all unanswered inbound calls to a queue last week.

  3. 3

    Open a call

    Click a row to see the full call journey: every leg, transfer, and voicemail event with its own timestamps, plus the recording player if the call was recorded.

Tips for finding calls

  • Search by caller number when a customer says "I called you yesterday" — you see every leg of their call in one click.
  • Filter by status: no answer to audit missed calls before they become complaints.
  • Sort by talk duration to spot unusually long or short calls.

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