Configure auto-reply message for missed calls

When a caller rings an extension and the call goes unanswered, Dromlik can automatically send a reply message to the caller — by SMS or WhatsApp — so the caller gets immediate feedback instead of silence. You choose which missed-call situations trigger a reply and what the message says.

Requirements

• Dromlik system firmware 83.24.0.122 or later.
• To reply via SMS: at least one SMS messaging channel set up, and the extension allowed to create messaging sessions on that channel.
• To reply via WhatsApp: at least one WhatsApp messaging channel set up, the extension allowed to create sessions on it, and the desired message templates synced to the PBX.

Procedure

1. 1

   Open the extension

   Sign in to the PBX web portal and go to Extension and Trunk → Extension. Click the edit icon beside the desired extension.

2. 2

   Find the Auto-Reply section

   Switch to the Features tab and scroll down to Auto-Reply Message for Missed Calls.

3. 3

   Turn it on and pick the trigger

   Enable Auto-Reply Message for Missed Calls, then choose the call status that triggers the reply in Call Status Equal To:

   • Caller Abandon — the caller hangs up while the call is ringing.
   • Voicemail — the call is forwarded to the extension's voicemail.
   • Group Voicemail — the call is forwarded to a group voicemail.
   • Play Greeting then Hang up — the system plays a greeting and hangs up.
   • Busy — the extension is already on a call.
   • Hang Up — the extension user hangs up the call.
4. 4

   Configure the SMS reply (optional)

   Select Send SMS, choose a sender number from the drop-down, and type the message content you want sent to the caller.

5. 5

   Configure the WhatsApp reply (optional)

   Select Send WhatsApp, choose a sender number, then click WhatsApp Message Template and pick a synced template. If the template includes media or variable placeholders, upload the required media and fill in a value for each variable. For location variables, paste a Google Maps URL and Dromlik auto-fills the name and coordinates; enter the detailed address manually for the {{Address}} variable.

6. 6

   Save and apply

   Click Save and Apply.

How it works

When an inbound call to the extension ends in a status that matches yourCall Status Equal To setting, Dromlik automatically prepends the country/region code configured for the selected messaging channel to the caller's number and sends the configured SMS or WhatsApp message. The reply is sent once per missed call.