Phone number requirements in Colombia
Last updated: 2026-11-12
Before we can activate a Colombian number on your account, we need to confirm who will use it and where they are based. The exact requirements depend on the type of number you order.
This page explains the number types available in Colombia and what you need to provide for each. For the full list of regional codes and cities, and for options if you already have a Colombian number, see Local phone numbers in Colombia.
Number types available in Colombia
| Number type | What it looks like | Best for | Who can order |
|---|---|---|---|
| Local | A 10-digit number with a regional code from 601 to 608, e.g. 601 (Bogotá), 604 (Medellín), 602 (Cali) | A local presence in a specific city or region | Businesses and individuals |
| Mobile | A 10-digit number starting with 3, e.g. 3XX XXX XXXX | A mobile-style number for staff or customer contact | Businesses and individuals |
| Toll-free | 01 8000 | Free-to-call numbers for customer service and sales lines | Businesses and individuals |
Requirements at a glance
| Requirement | Local | Mobile | Toll-free |
|---|---|---|---|
| First and last name (individual or authorised representative) | ✓ | ✓ | ✓ (personal orders) |
| Company name (business orders) | ✓ | ✓ | ✓ |
| Company registration certificate (business orders) | ✓ | ✓ | ✓ |
| Contact phone number | – | – | ✓ |
| Passport or ID copy (personal orders) | – | – | ✓ |
| Address in Colombia | ✓ | ✓ | ✓ |
The sections below explain each number type in detail.
Local numbers
Local numbers carry a Colombian regional code (601 to 608) and give you a local presence in that region. They can be registered to a business or an individual.
If you're ordering as a business
- First and last name of an authorised representative
- Company name
- Company registration certificate, e.g. your Certificado de Existencia y Representación Legal from the Cámara de Comercio
If you're ordering as an individual
- First and last name
Address (both)
- A street address in Colombia (street, building number, postal code, city and country)
Mobile numbers
Mobile numbers start with 3 and can be registered to a business or an individual.
If you're ordering as a business
- First and last name of an authorised representative
- Company name
- Company registration certificate, e.g. your Certificado de Existencia y Representación Legal from the Cámara de Comercio
If you're ordering as an individual
- First and last name
Address (both)
- A street address in Colombia (street, building number, postal code, city and country)
Toll-free numbers
Toll-free 01 8000 numbers are free for callers to dial anywhere in Colombia. They can be registered to a business or an individual.
If you're ordering as a business
- Company name
- Contact phone number
- Company registration certificate, e.g. your Certificado de Existencia y Representación Legal from the Cámara de Comercio
If you're ordering as an individual
- First and last name
- Contact phone number
- A copy of your passport or ID card
Address (both)
- A street address in Colombia (street, building number, postal code, city and country)
Rules that apply to every Colombian number
- A Colombian address is required. Every Colombian number needs a street address in Colombia. A PO box on its own isn't accepted.
- Business orders need a registration certificate. Business orders for every number type need a company registration certificate, such as the Certificado de Existencia y Representación Legal.
- Use the exact legal name. For business orders, enter your company name exactly as it appears on your registration certificate. Trading names or abbreviations will delay the order.
Moving from an existing Colombian number
Colombia doesn't allow landline numbers to be ported between operators. If you already have a business number, you can forward it to your new Dromlik number or connect your existing analog lines with a VoIP gateway. See Local phone numbers in Colombia for both options.
Ordering more numbers later
Once your details have been verified, you don't need to start from scratch for every order. We keep your approved company and address information on file, so additional numbers of the same type can usually be activated faster. If your company details or address change, let us know so we can update your registration.
Common reasons orders are delayed
- No Colombian address. Every Colombian number needs a street address in Colombia.
- Missing registration certificate on a business order. Upload your Certificado de Existencia y Representación Legal or equivalent.
- Name mismatch. The company name on the order must match the registration certificate exactly.
Need help?
Contact our team at info@dromlik.com or +57 604 201 1111, and we'll help you choose the right number type and check your documents before you submit.