Download CDR from the admin console

Export CDRs to a CSV file for archiving, analysis in a spreadsheet or BI tool, or reconciliation against your carrier invoice.

Steps

1. 1

   Open the CDR page

   Go to Reports → Call Detail Record in the admin console.

2. 2

   Set your filters

   Pick the time range and any other filters. The export contains exactly what you see — filter first so the file stays small and relevant.

3. 3

   Download

   Click Export in the top-right. Dromlik generates a CSV file and downloads it to your computer. Large ranges may take a minute to prepare.

About the exported file

• Format: CSV, UTF-8 encoded, one row per call leg.
• Times are exported in the system's configured time zone.
• Recording links in the export are valid for 24 hours; download any recordings you need to keep within that window.

Troubleshooting

• The CSV looks garbled in Excel. Import it via Data → From Text/CSV and choose UTF-8, instead of double-clicking the file.
• The export is missing calls. Check your filters — the export only includes what the current view shows.
• Older calls are missing. CDRs are retained for 12 months; older data is no longer available. See CDR overview.